Return & Refund Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, items must be in the same condition as received, unused, and in their original packaging. Proof of purchase is required.
How to Start a Return
To request a return, please contact us at:
Email: help@thepurrfectpets.com
If your return is accepted, we will provide instructions on how to return your item. Items returned without prior approval may not be accepted.
Damaged or Incorrect Items
Please check your order upon delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and provide a suitable solution.
Non-Returnable Items
Some items are not eligible for return, including:
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Perishable goods
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Custom or personalised products
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Personal care items
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Hazardous materials
If you are unsure, please contact us before placing your order.
Sale Items and Gift Cards
Returns are not accepted on sale items or gift cards.
Exchanges
To exchange an item, we recommend returning the original item first. Once accepted, you can place a new order for the replacement item.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be processed to your original payment method.
Processing times may vary depending on your payment provider.
Contact Information
Purr-fect Pets
1 Cavendish Walk, Bolsover, Chesterfield S44 6DB, United Kingdom
Phone: +44 1246 240200
Email: help@thepurrfectpets.com
Website: https://thepurrfectpets.com